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a999bat collects only the information needed to run your account, process payments through Nagad and Upay, and keep your session secure. This policy tells you exactly what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account on a999bat, we collect the registration details you provide — your name, contact address and login credentials. If you add a payment method such as Nagad or Upay, we record the wallet identifier attached to that transaction so we can match deposits and withdrawals to your account accurately. We do not store full wallet PINs or any authentication token that belongs to the payment provider. Beyond account registration, we collect session data: device type, browser version, pages visited and time spent. This helps us identify broken journeys and fix them. We also collect a record of your deposit and withdrawal requests — not the full payment flow, which stays inside the Nagad or Upay environment — so your account wallet history is accurate and available to you at any time. We do not sell your personal data to third parties. We share data only where a legal obligation requires it or where a service provider we have engaged — such as a fraud-screening tool — needs a narrow subset to do its job. Any such provider is bound by a data-handling agreement consistent with this policy. Access to the platform itself depends on applicable local law and your eligible region.
This policy applies to everything that happens on a999bat and in any browser-based session you open through it. It covers how we handle information across your account, your payment actions and your browsing activity on our pages. It does not extend to external services you reach by following a link away from the site — those services carry their own policies, which we have no control over. If you are unsure whether a page you are viewing is part of a999bat, check the domain in your browser bar.
Covers the registration data, login credentials and account wallet records we hold for you. This includes correction rights and data-review requests you can raise through our support route.
Covers the wallet identifiers and transaction references associated with Nagad and Upay actions on your account. The payment providers' own terms govern what happens inside their platforms.
Covers cookies, device data and browsing behaviour we record while you are on a999bat. You can manage cookie preferences through your browser settings at any time.
Anything outside a999bat — linked pages, payment provider apps, external tools — falls outside the scope of this policy. We do not control those environments or the data practices they follow.
You have the right to see what personal data we hold on your account, to ask us to correct anything that is inaccurate, and to raise a question about how we have used your information. These are not abstract entitlements — they are things you can act on by contacting our support team through the route published on a999bat. If you want to review the account data we hold, send a request through the support channel with your registered contact detail so we can verify the request is from you. Corrections to your account — such as a misspelled name or an outdated contact address — can be submitted the same way. For questions about a specific transaction record, include the approximate date and the wallet type (Nagad or Upay) so we can locate the relevant entry quickly. We aim to acknowledge every data-related request and tell you the next step; for the specific handling time, check the response shown in your support thread. Availability of these rights may depend on applicable local law in your region.
Request a summary of the personal data we hold by contacting support with your registered details. We will verify the request and share what we have on file for your account.
If your name, contact address or account detail is wrong, submit a correction request through support. Include the current entry and what it should be changed to.
If something in this policy is unclear or you want to know how a specific piece of data was used, contact us directly. We will point you to the relevant part of this document or escalate internally.
All data rights requests go through the published support route on a999bat. There is no separate privacy portal — the same channel handles account, payment and policy questions.
If you have a question about this policy, a data correction to submit or a concern about how your information was handled, use the support routes published on a999bat. We do not publish separate privacy-desk contact details — our support team handles all account and policy queries through the same channel, so you only need one place to go. Check the contact section of the site for the current published routes.
Open the chat widget on a999bat to raise a privacy question or data-correction request in real time. Have your registered account detail ready so the agent can locate your record.
Send a written request to the email address published in the contact section of a999bat. For data requests, include your account identifier and a brief description of what you need.
When you are signed in, use the support option inside your account area to submit a privacy or data query. Replies appear in the same thread so you have a record of the exchange.
We apply access controls so that your account data is not readable by staff who have no operational reason to see it. Payment identifiers for Nagad and Upay are stored in a separate system from your browsing and session records. Cookies on a999bat are used for session management and to remember your login state; analytics cookies help us identify navigation issues. You can refuse non-essential cookies through your browser settings without losing access to the site. We retain account data for as long as your account is active and for the period required by any applicable legal or financial-record obligation. If you close your account, we will delete or anonymise personal data that we no longer have a legal reason to keep — the timeline for that is set out in the deletion request process available through support.
Session and analytics cookies run on a999bat. You can block or delete non-essential cookies through your browser at any time. Doing so will not stop you from accessing your account or the lobby.
Access to your account data inside our systems is restricted to staff with a verified operational need. Payment references for Nagad and Upay are stored separately from session and behavioural data.
We keep your data while your account is open and for any legally required period after. When that obligation ends, personal data is deleted or anonymised. Ask support for the specific retention window.
When this policy changes, we update the version on a999bat. Continued use of the site after a change is published means you have seen the updated terms. Check this page periodically for the current version.
Below are the questions we hear most often about how a999bat handles account data, cookies and your rights under this policy. If your question is not answered here, contact support through the route published on a999bat.
No. We record only the wallet identifier attached to a transaction — enough to match a deposit or withdrawal to your account. Your PIN and authentication credentials stay inside the Nagad or Upay environment and are never passed to or stored by us.
Yes. Send a data-review request through the support channel on a999bat with your registered contact detail so we can verify your identity. We will confirm what we hold and share it in a readable format. Availability may depend on your local law and eligible region.
Contact support with the current entry and the correction you need. For example, if your registered name is misspelled or your contact address is outdated, submit the correct version and our team will update the record and confirm when it is done.
Personal data we no longer have a legal or financial-record reason to keep will be deleted or anonymised after your account closes. The specific timeline is set out in the deletion process — ask support for details when you submit a closure request.
We do not sell your data. We share a narrow subset with service providers — such as fraud-screening tools — that are bound by data-handling agreements. We also share data when a legal obligation requires it. We do not share payment identifiers with studios like Microgaming or CQ9.
Use your browser settings to block or delete cookies at any time. Non-essential analytics cookies can be refused without affecting your ability to log in or use the lobby. Session cookies are required for your account to stay signed in during a visit.